Complaints Policy

Complaints Policy

BHCS encourages all members of the school community to attempt to resolve complaints and concerns through the school if possible. It is also your right to seek help from outside the school.

Communication and resolution processes should always be based upon parties acting in good faith, exercising good judgement, being honest and open and focussing on the issue and not the person.

Each complaint is to be dealt with on its particular circumstances and merits and any settlements reached through the process will not constitute any binding precedent for future cases.
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In dealing with the complaint, informally or formally, every reasonable effort should be made to ensure that natural justice is afforded to all parties.

 

Complaints Resolution Policy

Download Complaints Resolution Policy here.